Title : The impact of adopting and applying Total Quality Management (TQM) principles and innovation on the quality of healthcare services: An analytical review
Abstract:
This research explores the impact of adopting and applying Total Quality Management (TQM) principles and innovation on the quality of healthcare services. The study aims to assess the effectiveness of TQM implementation in enhancing service delivery, patient satisfaction, and operational efficiency in a healthcare setting (Donabedian, 2021; Alharbi, 2021). It examines the role of innovative practices in fostering continuous improvement within healthcare organizations (Alfayez & Bashatah, 2023; Sheba Medical Center Innovation Hub, 2022). The background of the study highlights the increasing importance of TQM in improving healthcare quality, given the rising demand for patient-centered care and the need for operational excellence (Ahmed & Alshahrani, 2022; Alzahrani, 2020). TQM principles such as customer focus, leadership, and process management are crucial for healthcare organizations striving for excellence (Alotaibi & Federico, 2019; Alturki, 2021). The research objectives are to investigate the relationship between TQM practices and healthcare service quality, identify the challenges faced in the implementation of these practices, and evaluate the impact of innovation on quality outcomes (Haroon & Al-Qahtani, 2023). The sample consists of healthcare professionals, including managers, clinicians, and administrative staff, who have experience in TQM implementation. The methodology is a mixed-methods approach, combining qualitative interviews with key stakeholders and quantitative surveys to measure perceptions of service quality and operational improvements Aiken et al., 2020; Abdelrahman & Yassin, 2021). Data analysis will involve statistical techniques to assess the correlation between TQM practices and quality indicators, with qualitative insights providing context to the findings (Bourouh et al., 2021). This study aims to provide valuable insights for improving healthcare quality through TQM and innovation, offering a model for other healthcare institutions to follow (World Health Organization, 2023; Ministry of Health Saudi Arabia, 2023).
