Title : Enhancing newborn discharge education: A quality improvement initiative using technology to improve caregiver perception and utilization of online resources
Abstract:
Background:
Research Question: Does the implementation of “Your Journey Home Roadmap: A Standardized QR Code-Based Infant Discharge Education Tool” improve utilization of HealthClips KP Online Video Library and HCAHPS performance scores in KP Fresno Mother/Baby Unit?
Purpose: This project aims to address inconsistencies in infant discharge education, streamline educational needs, and increase utilization of the HealthClips KP Online video library. The tool leverages simplified language, visual aids, and QR codes for quick access to essential information.
Methods:
Collect Pre-Implementation Data:
- HCAHPS Data Collection total of six months Pre-Intervention
- KP Health Clips Utilization Reports total of three months Pre-Intervention
Develop the Tool:
- Collaborate with relevant teams to create the tool.
Educate and Train End Users:
- Conduct training sessions for healthcare providers
Implement the Tool:
- Integrate the tool into the discharge process
Collect Post-Implementation Data:
- HCAHPS Data Collection total of six months Post-Intervention
- KP Health Clips Utilization Reports total of three months Post-Intervention
Results:
- Discharge Information: Median HCAHPS score improved from 87.3 to 93.78.
- Nurse Communication: Mean HCAHPS score improved from 83.65 to 84.8.
- Health Clips Utilization: Monthly users increased from 36 to 81, page views from 106 to 465.67, and video views from 120.33 to 350.
Conclusion: The tool significantly improved key performance metrics, enhancing patient education and engagement, and contributing to better overall satisfaction and communication.
